Subscription Terms

1. Subscription overview

GlucoFlow Premium is a recurring paid subscription that unlocks advanced features within the GlucoFlow app, including post-meal glucose analysis, average rise/time-to-peak/recovery metrics, glucose curve overlays, the food response library, unlimited AI plate scanning, and AI-powered glucose and meal assistants.

2. Pricing and billing

• The Premium subscription costs $7.99 USD per month.
• Payment is processed by our payment provider, Base44 Payments (powered by Wix). We do not store your full card number.
• Your subscription automatically renews each month on the same calendar day you started your paid subscription until you cancel.
• Applicable taxes are added based on your billing address and are shown at checkout.

3. Free trial

• New subscribers are eligible for a 7-day free trial of GlucoFlow Premium.
• The trial begins when you start the trial and enter your payment details. No charge is made during the 7-day trial period.
• If you do not cancel before the trial ends, your paid monthly subscription begins automatically and your payment method is charged the monthly fee.
• You may cancel at any time during the trial and you will not be charged.
• Free trials are limited to one per user and are not available to users who have previously held a GlucoFlow Premium subscription.

4. Auto-renewal and billing cycle

• Your subscription renews automatically at the end of each billing cycle unless you cancel before the renewal date.
• You will be charged the then-current monthly fee on each renewal date.
• If a renewal charge fails (for example, an expired card), we may retry the charge or suspend access until payment is successful.

5. Cancellation

• You can cancel your subscription at any time from your app account settings or through your app store account where applicable.
• Cancellation stops future renewals but does not refund the current billing period.
• You retain access to Premium features until the end of the period you have already paid for.

6. Refunds

• Monthly subscriptions are non-refundable except where required by law.
• If you believe you were charged in error, contact us at GlucoFlow.fitness@gmail.com and we will review your request.
• Statutory consumer refund rights in your jurisdiction (such as those under EU or UK law) remain unaffected.

7. Changes to pricing and features

• We may change the subscription fee or the features included in Premium. Any fee change takes effect at the start of your next billing cycle after we notify you.
• We will notify you in the app or by email at least 30 days before any price increase takes effect.
• If you do not agree to the new price, you may cancel before the change takes effect and you will not be charged the new fee.

8. Access and eligibility

• Premium features require an active GlucoFlow account and a supported device.
• We may limit or suspend access if we detect misuse, fraud, or violation of our Terms of Service.
• GlucoFlow Premium is a wellness tool, not a medical device, and does not provide medical advice.

9. Termination by us

• We may terminate or suspend your subscription for serious violations of our Terms of Service, fraudulent activity, or failure to pay.
• If we terminate your subscription for our own reasons (not due to your violation), you will receive a pro-rata refund of any prepaid fees.

10. Changes to these terms

We may update these subscription terms from time to time. We will notify you of material changes in the app or by email. Continued use of Premium after changes take effect constitutes acceptance of the updated terms.

11. Contact

Questions about your subscription? Email us at GlucoFlow.fitness@gmail.com.